A Message from Our CEO Regarding Our Permanent Closure

In 2014, New Matter began our journey to make 3D printing accessible and affordable to homes and classrooms across the country. We introduced the MOD-t, the world’s most elegantly simple 3D printer, and sold more than ten thousand units to enthusiasts, kids, parents, and schools around the globe.

With that as our history, we regret to announce that New Matter ceased operations effective February 28, 2018. Unfortunately, it had become clear that our aspirations to transform the industry simply didn’t fit profitably into the current market dynamics in desktop 3D printing.

Even though the company itself will no longer be around, we have taken steps to make this transition as smooth as possible for MOD-t users. In particular, we intend to keep the New Matter Store operational through mid-summer 2018. After that time, your MOD-t will lose its Wi-Fi functionality but will still operate via the USB connection and the MOD-t desktop app. In addition, we have formed a partnership with our friends at Robo 3D to continue offering technical support for the MOD-t for the foreseeable future. If you need support or replacement parts for your MOD-t 3D printer, please don’t hesitate to reach out to Robo via email at help@robo3d.com

For more information about continued support for your MOD-t, please see the FAQ below.

Most importantly, we want to thank all of you who have supported us. Despite our disappointment with this outcome, the whole New Matter team is nonetheless proud of what we’ve accomplished over the last four years, and we recognize that we simply could not have achieved what we have without your enthusiasm and encouragement.

Sincerely,

Steve Schell, CEO


FAQ

When did New Matter cease day-to-day operations?

New Matter ceased day-to-day operations as of Wednesday, February 28, 2018. If you need replacement parts or technical assistance with your MOD-t 3D printer, please contact our friends at Robo 3D by emailing them at help@robo3d.com

What about the warranty on my MOD-t?

All MOD-t 3D printers sold before Thursday, January 4, 2018 came with a standard 90-day warranty on workmanship. We honored all remaining active warranty requests until mid-April 2018, when those warranty periods had expired.

How long will the New Matter Store be available?

We intend to keep the New Matter Store online and available for as long as possible, ideally until mid-summer 2018. After that time, MOD-t users will still be able to print by installing an updated version of our MOD-t Printer Tool desktop software available for free download here. Once the updated version of our software has been installed, you will then need to download and install a 3rd party “slicer” software application (we recommend a free program called Cura) to convert your 3D files to G-code and send them to your MOD-t through our MOD-t Printer Tool software application. Complete instructions outlining this process can be found on our blog by clicking here. Users who prefer not to download and install Cura can continue to “slice” their 3D designs into G-code through a website called Astroprint. This option has the benefit of being web-based, meaning there is no software to download, install, or configure. For a more detailed look at the process for converting your 3D files into G-code using Astroprint, please see this video.

This final version of the MOD-t Printer Tool also includes a firmware update for the MOD-t. It’s very important to understand that this firmware version will disable the Wi-Fi functionality of the MOD-t, so once you update the firmware your MOD-t will no longer connect to the New Matter Store, even if the Store is still functional. In addition, the firmware and desktop app also include some improvements which you’ll see as faster printing and improved print quality. If you update the firmware and wish to roll back to the previous version for any reason before Feb. 28, 2018, you can visit our original desktop software setup site, redownload the previous version of the MOD-t Printer Tool software, do a full install (choose the “Set up my MOD-t and desktop software” option after starting the installer), and your MOD-t will roll back to the previous version of the firmware. Doing this will restore your MOD-t’s WiFi functionality and allow you to reconnect the printer to our website until such time that the New Matter Store goes offline.

Finally, please note that we’ve recently added the ability to download your STL files from your New Matter Store library. If you’ve uploaded designs to your library and have lost track of the original file, we recommend that you download them now while the Store is still live. This download feature is also available for public Store designs which New Matter designed, but not for designs provided by third-party designers. To download designs from your library on the New Matter Store, begin by choosing the item from your library by clicking on its portrait. Once an item has been selected, you will be able to download the .STL file(s) by clicking the links provided. The download links are located on the right hand side of the screen, just beneath the “Description”, “Categories”, and “Tags” headings.

What does this mean for my MOD-t? Once the New Matter Store goes offline will I still be able to use my printer or will it become a brick?

Your MOD-t will still be able to 3D print after our website, the New Matter Store, goes offline. In order to do so, you will need to convert your .STL or .OBJ print files to G-code (a file format containing instructions that tell the MOD-t how to print your designs) and send them to your MOD-t through our desktop software application, the MOD-t Printer Tool. To convert your 3D files to G-code, you will need to use a 3rd party “slicer” application to prepare your 3D files for printing through our software. If this sounds complicated, don’t fret! Using 3rd party “slicing” software is fairly straightforward.

Make sure to download and install our updated MOD-t Printer Tool software (available for free download here). Do note, however, that by installing the final version of our application updating to the final version of the MOD-t firmware, your MOD-t will no longer be able to connect to our website, the New Matter Store. G-code can be sent to your MOD-t through both the final version of the MOD-t Printer Tool as well as through the “Advanced Mode” in the current version of our desktop software application, so it is not strictly necessary for you to update to the final version of our software right away. The final version of our software/firmware does have the added benefit of a G-code “optimizer” that will increase both the speed and the quality of your print jobs.

To convert your 3D files into G-code, we recommend two options: Cura, a free software-based slicer, and Astroprint.com, a web-based slicer.

We have prepared a post on our blog that outlines the entire process for creating G-code with Cura and sending it to your MOD-t through our desktop software application. Please click here for detailed instructions outlining this process.

Users who prefer not to download and install Cura can continue to “slice” their 3D designs into G-code through a website called Astroprint. This option has the benefit of being web-based, meaning there is no software to download, install, or configure. For a more detailed look at the process for converting your 3D files into G-code using Astroprint, please see this video.

What happens to New Matter’s customer support/service? How will I get help for my MOD-t?

If you experience trouble with your MOD-t, have general support questions, or need replacement parts, please contact our friends at Robo 3D. They have taken over support for the MOD-t and their customer support agents are well trained to assist you with any issues or questions you may have.

Robo 3D support can be reached directly by email at help@robo3d.com

What should I do when I need new filament in the future? Can any filament work?

PLA filament that is compatible with the MOD-t is available through a variety of retailers. Please make sure to use only 100% PLA in the 1.75mm diameter size. Avoid the use of hybrid PLA filaments such as flexible PLA, glow-in-the-dark PLA, and PLA infused with wood or metal, as these kinds of materials can become jammed or clogged inside the MOD-t system.

What do I do when I need a new print surface plate? What are my options?

We still have a limited number of 3-packs of replacement print surfaces available for sale on Ebay. If you wish to purchase replacement print surfaces for your MOD-t 3D printer, please click here.

Worn MOD-t print surfaces can often be rejuvenated with a bit of maintenance. If your print jobs are no longer remaining fixed to your MOD-t’s print surface plate, try cleaning your print surface with warm water and dish soap, a citrus-based OXY cleaner, or use a 400-500 grit sandpaper to smooth out the surface of your print surface to create a fresh texture that extruded PLA will stick well to. Additionally, many users have had good luck applying blue painter’s tape on top of a worn print surface plate, or even directly to the steel beneath it and eliminating the print surface plate entirely (although this makes prints somewhat difficult to remove).

Beyond those options, MOD-t users can consider the purchase of a 3rd party print surface option such as the products offered by BuildTak (a flexible, adhesive print surface that can be cut to size and applied directly to the MOD-t’s print tray).

What do I do when I need a replacement hot end component?

The MOD-t’s hot end component is a specialized item that cannot be repaired once it has failed. The best way to keep your MOD-t’s hot end working is to always use compatible PLA filament with your MOD-t, and to follow the proper procedure for loading and unloading filament from your MOD-t. For additional information regarding the proper procedure for loading and unloading filament from your MOD-t, please click here.

If you need a replacement hot end for your MOD-t 3D printer, please contact our friends at Robo 3D for assistance. Our best advice is to purchase your replacement hot ends sooner rather than later, as the remaining supply of MOD-t hot ends are selling out quickly. Contact Robo 3D for more information. They can be reached by email at help@robo3d.com

What about other parts for the MOD-t? Print trays, filament guide tubes, power supply bricks, circuit boards, clear covers, or parts inside the carriage or base of the unit?

With the exception of the power supply, all of the parts mentioned in this question have become unavailable since the dissolution of New Matter.

If you should need a replacement power supply for your MOD-t, look for a universal adapter with the following specifications:

Input: 100-240VAC, 50/60Hz, 75W

Output: +24V, 2.5A

What about your other products, e.g. the Quil and the scanner? Will those become unavailable? And what about support for those?

We have no remaining stock of the Quil 3D printing pen or the Matter and Form 3D Scanner.

We also regret that neither we, nor our friends at Robo 3D will be able to offer support for the Quil 3D printing pen.

The Matter and Form 3D scanner is a device that will continue to be supported by its manufacturer. Users with questions about the Matter and Form 3D scanner should contact Matter and Form directly via email at support@matterandform.net.

Will you be open-sourcing your software/firmware/API?

Unfortunately, no. Due to legal and business related circumstances, we will not be able to “open-source” the MOD-t’s software/firmware/API.

Thank you once again for your support over the years! Remember, if you need help with your MOD-t, please don’t hesitate to reach out to our friends at Robo 3D for assistance: help@robo3d.com

4 Comments

  1. Eric Casey

    I need to replace my Extruder in the future can you provide some alternative recommendations that would work with Mod-T? Or will I just have a very large paperweight?

    • Daniel Alvarez

      Hello Eric, you can get replacement hot ends for the MOD-t from our friends at Robo 3D. Email them at help@robo3d.com. Thank you!

  2. Carl Hess

    It makes me sad that your closing down your business
    Way to many great small businesses can’t keep up with the cheap and inferior products from overseas out of Asia. My prayers will be with you and your employees throughout this process . I wish there were a way to keep your company up and being profitable and helping previous customers And what would have been NEW customers coming to your door
    God bless you and don’t let your dreams stop and more importantly don’t let this sad story hold you back from any future business adventures that you may have
    With a sad heart I bid you a farewell goodbye
    Thank you
    Carl T Hess

    • Daniel Alvarez

      Thank you for your kind words, Carl. We’re so happy to be able to count you among our supporters! Best of luck to you and yours.

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